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Tag / Communication

When Articles Become Pop-Up Ads

Advertising is to the culture as water is to a fish; it’s so prevalent, we hardly even notice. Case in point: television. For decades, I thought television shows were for entertainment. It was one of the great mediums where people could share stories, compose visual art, and move the culture. There is truth in that, […]

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Tension Compels The Sell

Here’s a word you don’t usually hear: medicalization. What does it mean? It is defined as the act of medicalizing something. But what is medicalizing? Well, it’s the act of medicalization. That should clear things up. Circuitous jokes aside, I came across this term in the global health journal BMJ while researching modern practices of […]

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True Differentiation

Jack Welch offered lots of great advice as the celebrated CEO of GE but one particular bit stands out: If you don’t have a competitive advantage, don’t compete. In other words, don’t step onto a level playing-field. At least when it comes to business. But I think this is true for many things. Government programs, […]

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The Best Book for Negotiation

Never Split The Difference By Chris Voss Rating: 10/10 Best Line #1: You’re going to have to embrace regular, thoughtful conflict as the basis of effective negotiation—and of life. Please remember that our emphasis throughout the book is that the adversary is the situation and that the person that you appear to be in conflict […]

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Getting To No

The great actor Sidney Poitier once said, “I always had the ability to say no. That’s how I called my own shots.” Meanwhile, Mark Cuban has regularly said, “Every no gets me closer to a yes.” Put these together and it’s clear that Poitier and Cuban would have had a great time negotiating against one […]

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Label Emotions To Improve Situations

What do you do when you’re dealing with an emotional person? A really emotional person? It could be a customer, boss, friend, family member, or partner. Whatever the case, what do you do when they are emotional and you are not? Having been trained as a teacher, I usually enter into some sort of attitude […]

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What Great Listeners (And Negotiators) Do

Hollywood hasn’t done us many favors when it comes to demonstrating the real art of criminal justice. Movies suggest there’s a lot of yelling. Lawyers yelling at judges. Police yelling at partners. Hostage negotiators yelling at dangerous criminals. We know the reality is quite different but we don’t know what the reality actually is. What […]

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The Best Book To Know What To Say

Words That Work By Dr. Frank Luntz Rating: 10/10 Best Line #1: It’s not what you say, it’s what people hear. Best Line #2: For most people, language is functional rather than being an end in itself. For me, it’s the people that are the end; language is just a tool to reach them, a […]

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The Right Words Lead To The Right Actions

Great communication can change an audience’s attitude but it can also change the communicator’s behavior. When you say something in a way others need to hear it, you’ll have a stronger likelihood of doing things the way the audience needs them done. This just naturally happens with anyone who wants to be effective and good. […]

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Being Right About The Problem Doesn’t Solve It

A great solution poorly delivered is a poor solution greatly wasted. There aren’t many manuals on how to communicate effectively. But there are many manuals that explain how to do other things. Program a computer, repair a car, design something, draw, cook, etc. This imbalance creates a bit of a problem. Some of the best […]

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